FAQ

Where do you ship from?

We ship from our warehouse in Melbourne in Australia! We're not dropshippers!

For Melbourne residents, we offer same business day click & collect before 2pm!

Do you ship overseas?

Yes, we ship all over the world. We offer free international postage when you spend $110 AUD. Otherwise shipping is $10-$15 depending on your location.

How much is shipping?

Australia:

Free shipping when you spend $30 or more and free express when you spend $70 or more!

Under $30, standard postage is $5.50 and express is $7.99.

Over $30, standard postage is free and express is $4.99.

International:

We offer free international postage when you spend $110 AUD. Otherwise shipping is $10-15 depending on your location.

How long will it take to get my orders?

Australia:

Standard Post:

Approximately 2 to 7 business days but many our customers have received their orders in 5 days. 

We ship using Australia Post and endeavour to ship orders out on the same business day. 

Standard post is FREE when you spend $30 or more and $5.50 if you spend less than $30.

Express:

Approximately 1-2 business with most customers receiving their orders the next day from dispatch!

FREE express postage when you spend $70 or upgrade for only $4.99! Express upgrade on orders under $30 are $7.99.

We also offer DHL Express post if required.

Rest of the world:

Expected shipping times are usually between 6-10 business days.

We offer shipping worldwide and will cost between $10 -$15.

For orders of $110 AUD, tracked postage is FREE!

The buyer will be responsible for any customs and duties applicable.

Please ensure you include any customs numbers if your country requires this (for example Korea).

Do you have a store to view straps or can I pickup orders?

Australia:

Free shipping when you spend $30 or more and free express when you spend $70 or more!

Under $30, standard postage is $5.50 and express is $7.99.

Over $30, standard postage is free and express is $4.99.

International:

We offer free international postage when you spend $110 AUD. Otherwise shipping is $10-15 depending on your location.

Got more questions?

We have our live chat system where you can speak to our watch strap experts. Alternatively, you can contact us via email using our contact form.

Tutorial

Installing your Watch Strap

Most watches allow you the luxury and fun of changing the watch strap! It's a simple and easy thing to do at home. Let us show you how!

Read more

How to Remove Steel Bracelet Links

Most metal straps that we sell use a "pin & collar" to connect links on a steel bracelet.Some of our straps also use a screw link and will require a fine screwdriver.

Read more

Strap Size

Finding your strap size can be quite confusing so we've dumbed it down to make it super easy for you.

Read more